Have your finances taken a hit?
Don’t let your WEC bill go past due, or grow beyond what you can manage. Help is available: A Member Services Representative will help you put together a budget that works for you. Plus, there are state programs that may help pay down your bill.
Beware of scams
If you receive a suspicious or high-pressure call from someone claiming to be from Washington Electric Co-op, don’t get taken in. Scammers use high-pressure tactics, including threats that you’re about to be disconnected for not paying your bill. Don’t provide any cash, credit card, debit card, or bank account numbers to anyone over the phone unless you are certain of the caller’s authenticity.
- Do not provide personal or financial information
- Do not engage—it’s okay to just hang up
- Do not call the scammer back
- Call WEC directly to report the scam, as well as the phone number and any other information about the call you have
WEC does reach out to members by phone between the hours of 7:30 a.m. and 6:00 p.m. if they are at risk of disconnection the next day, but we do not require immediate payment. WEC will not force a member to pay immediately by credit card. Instead, we offer many ways payment can be made, including working with members to budget a payment plan over time.
If someone claiming to be from WEC calls you and you are not sure it’s true, hang up and call WEC back at the main office number at 1-800-WEC-5245.
Sign up for outage alerts on SmartHub
SmartHub is accessible by computer, tablet, or smartphone. Call in an outage, manage your usage, pay your bill, and review your payment history all in one place. Receive targeted, real-time information about outages affecting your line.
Visit wec.coop to sign up. If you would like help setting up your account, Member Services Representatives are happy to help: call 802-223-5245.
Run for WEC’s Board of Directors
Serving on WEC’s Board of Directors is about poles and wires and so much more. It’s also about learning, community, advocacy, systems thinking, and making informed and sometimes difficult decisions. It’s about helping shape the future for Central Vermont.
Start thinking about running for WEC’s Board of Directors. We could use your expertise.
Call Rosie to request a candidate packet: 802-224-2322